Privacy Policy
Last Updated: 29 May 2026
1. Introduction
Juice Creative Design Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use the JOE platform (“Platform”), available at https://joe.juicecd.com.
Juice Creative Design Ltd is the data controller responsible for your personal data.
Data Controller Details
Juice Creative Design Ltd
Unit 16 King Street Buildings
Enderby
Leicestershire
LE19 4NT
United Kingdom
Email: enquire@usejoe.co
2. Information We Collect
We may collect and process the following categories of personal information:
Account Information
- Name
- Email address
- Telephone number
- Company name
- Account login credentials
Billing Information
- Billing address
- Payment-related information
- Transaction history
User Content
- Files, images, documents, and other content uploaded to the Platform
- Metadata associated with uploaded content
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Login activity
- Usage statistics
Analytics Information
- Pages visited
- Session duration
- Interaction events
- Referral sources
3. How We Collect Information
We collect information:
- Directly from you when you create an account.
- When you upload content to the Platform.
- When you contact us.
- Automatically through cookies and analytics technologies.
- Through server logs generated during use of the Platform.
4. Why We Use Your Information
We process personal information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Creating and managing user accounts | Contract |
| Providing Platform services | Contract |
| Processing payments and invoices | Contract |
| Customer support and communication | Contract / Legitimate Interests |
| Improving the Platform | Legitimate Interests |
| Monitoring security and preventing fraud | Legitimate Interests |
| Meeting legal and regulatory obligations | Legal Obligation |
| Analytics and performance monitoring | Consent (where required) |
5. Cookies and Analytics
We use cookies and similar technologies to operate the Platform and understand how it is used.
Essential Cookies
These cookies are necessary for:
- User authentication
- Session management
- Security
- Platform functionality
These cookies cannot be disabled.
Analytics Cookies
We use analytics tools including:
- Matomo
- OpenPanel
These services help us understand:
- How visitors use the Platform
- Which pages are most frequently viewed
- Overall Platform performance
Analytics cookies are only used where appropriate consent has been provided.
You can manage cookie preferences through your browser settings.
6. Sharing Your Information
We may share information with trusted service providers that help us operate the Platform.
Current providers include:
Xero
Used for accounting and invoicing purposes.
MinIO Object Storage
Used to securely store uploaded files and user content.
Analytics Providers
Used to monitor Platform usage and performance.
We do not sell personal information to third parties.
7. International Transfers
The Platform is hosted on servers located within the United Kingdom.
Where any third-party provider processes data outside the UK, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy.
Typical retention periods include:
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account plus 12 months |
| Uploaded content | Duration of account unless deleted sooner |
| Billing records | 6 years |
| Analytics data | Up to 26 months |
| Security logs | Up to 12 months |
Where legal obligations require longer retention periods, we will comply with those obligations.
9. Security
We implement appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Alteration
- Disclosure
- Destruction
Security measures include:
- Encrypted connections (HTTPS)
- Access controls
- Secure authentication systems
- Regular software updates
- Server monitoring and logging
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact:
We may request proof of identity before responding to your request.
11. Data Protection Complaints
If you have concerns about how we process your personal information, please contact us first so we can investigate and attempt to resolve the issue.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://www.ico.org.uk
12. Children’s Privacy
The Platform is not intended for individuals under the age of 18 and we do not knowingly collect personal information from children.
13. Changes to this Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and, where appropriate, notified to users through the Platform.
14. Contact Us
If you have questions regarding this Privacy Policy or how we handle personal information, please contact:
Juice Creative Design Ltd
Unit 16 King Street Buildings
Enderby
Leicestershire
LE19 4NT
United Kingdom
Email: enquire@usejoe.co
